What is DigiQUAL®?

DigiQUAL is a measure of digital library service quality, developed under the auspices of the Association of Research Libraries with funding from the National Science Foundation. The DigiQUAL project modified and repurposed the existing LibQUAL+® protocol (used by over 500 libraries) to assess the services provided for the user communities of the National Science, Math, Engineering and Technology Education Digital Library (NSDL) program....more

DigiQUAL Aims to …

Define the dimensions of digital library service quality from the perspective of the users
Identify digital library “best practices” that permit generalizations across operations and development platforms
Enhance student learning by effectively managing user perceptions and expectations of digital library services
Institutionalize continuous product and process evaluation efforts directed toward positive and timely management of outcomes.

News

Travel Awardees Selected for Library Assessment Conference 2018
SPEC Survey Webcast on Learning Analytics—Register by October 3
Learning Analytics, SPEC Kit 360, Published by ARL

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Publications

The Applicability of E‐S‐QUAL for Assessing the Serivce Quality of Social Media Services in Academic Libraries
A Web Information System to Improve the Digital Library Service Quality
Regrounding LibQUAL+® for the Digital Library Environment: An Analysis of the DigiQUAL Data

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